Refund and Cancellation Policy

If your physical order arrives damaged, defective, or is the wrong item, you can request a refund or replacement within 7 days of delivery.

• You must share clear unboxing/damage photos of the item and its packaging when you contact us.
• If the fault is ours (damaged, defective, or wrong item sent), we cover the cost of return shipping.
• We do not accept returns for change of mind — our maps are printed to order specifically for you, so we cannot resell a returned unit.

Digital products are non-returnable and non-refundable once the download link has been accessed, since a digital file cannot be "returned" the way a physical item can.

If the file you receive is corrupt, unreadable, or not the product you ordered, contact us and we will either send you a corrected file or issue a full refund — your choice.

Once a refund is approved, it is processed within 5–7 working days and credited back to your original payment method (the same card, UPI ID, or bank account used to pay). Depending on your bank, it may take a few additional days for the credit to appear in your account or statement after we process it.

You can cancel your order free of charge at any time before it is dispatched. Once an order has been dispatched to the courier, it can no longer be cancelled — you may still be eligible for a refund under Section 1 if there's a problem with the item on arrival.

With an account: cancel instantly yourself from your Orders page, any time before dispatch — no deadline, and any payment already made is refunded automatically.

Checked out as a guest (no account)? Cancellations are handled differently and more strictly: you must email us within 24 hours of payment, quoting your order reference — see Section 6. A request received after that window is not honoured: the order is treated as valid and chargeable, and ships as normal regardless. Guest orders are held and only dispatched once this 24-hour window has passed, so there is always time to act if you need to. Creating a free account avoids this risk entirely, with no fixed deadline and instant refund tracking.

If our courier partner is unable to deliver to your pincode, we will contact you directly and issue a full refund for that order.

Email bhoomitrageotech@gmail.com or call +91 9052986021 with your order reference number, and photos if your request relates to a damaged or incorrect physical item.

Guest order cancellation is email-only (see Section 4) — email is the only channel we can reliably time-stamp against the 24-hour window, so a phone call alone cannot be used to cancel a guest order.